ࡱ> GRoot EntryRoot Entry F`ޑ;Data 1TableinCompObjj  !"#$%&'()*+,-./012345689:;<=>@ABCDEFIJKLMNOPQRSTUVWXYZ[\]^_`abcdefghijklmnopqrstuvwxyz{|}~WordDocumentH3SummaryInformation(?DocumentSummaryInformation87OlePres000]Ole   FMicrosoft Word Document MSWordDocWord.Document.89qIV\ i.   ."System@08O -@Times New Roman-  2 { "@"Arial-2 {1.*@"Arial- 2 ?{ W-2 {DEFINITIONS62.6.:62- @ !- 2 q{  2 { *{'@"Arial-2 ,{A)2@"Arial- 2 w{ K-;2  {COE shall mean Customer owned 6:2&**?)**6)&)?*)5***2 w {or provided ***%*)*2  {equipment.*)*)?** 2 w { '{'-2 x,{B)2- 2 xw{ K-:2 x{Federal Universal Service Pass .***)6*%*%*2*%&*2)&& 2 x{-G2 x({Through Fee (FUSPF) shall mean a pass-***)*.**.622.%**?*)**)*%& 2 x {-=2 x !{through of the Federal Universal *)***)**.*)**6)%*&){'2 R{Service Fees (FUSF) associated with the telecommunications services underlying t2*%&*'-*)&'.62.'*%&)&***'5*'**&*)&)?>**%**)&&&*%%*%'**)*%*)'+2 T {he Service, based on )*'2*%%*')*&)*')){'2 %_{current FUSF rates. The FUSPF may be modified from time to time to reflect changes in the FUSF.&**).62.)*&-**.612.?*%*)?)****?>**?****&&)**)*&*)*.62. 2 %{ '{'@"Arial- - @ !V[= - -2 ,{C)6 2 {{ G2 {AT&T2-3-- 2 { -2 g{shall mean either SBC Internet Services, Inc. dba AT&T Internet Services or SBC Long Distance, LLC, as &**?)**)**226**)*2*%&*%)&)**2-2-****2*%&)&*226)***6&*)&***6*&{- - ' - @ !W[ - 72 {identified and set forth on ts*****)**&***)*;2 7 {he first page of this Agreement.)*&)**)**%2**)?)* 2 I { '{- - ' - @ !V5 - 2 b,{D)6 2 b{{ G2 bc{Service shall mean the service(s) as identified and set forth on the first page of this Addendum. 2*%&*$&*)$?**)%**$&*%&*&$*&$*)***$***$&*$**%)*%)*%&%)***$*%)&%2**)**)?2 bA{ AT&T r%%2-2-{- - ' - @ !V5r - _2 8{reserves the right at any time during the Term of this A*&*%*%%**%*)%*$**%%>*%****%**%-*?%)%)&%22  {ddendumr)****)?82  { to modify the Service and/or %*%>**%%)*%2*%%*%****%2 {to )%2 O{migrate ?**){' - @ !V5 - 2  {Customer to A6*&)?**2b2 :{T&T's Managed Internet Service or other comparable service-2-&=********)*2*%%**)**&)>***)*%*%&*&2  { AT&T may have at 2-2-?*%*)%**2 !{that**2 { timet>*2 A{ ("AT&T 2-2.{' - @ !W5 - 2 d{MIS"). =2 2 d{ ){- - '-2 ,{E)2- 2 w{ K-2 m{Service Activation Date or Cutover Date shall mean the date Customer has connectivity over the transport 2*%&*2&%*)*6***6**%*6**%**?)***)***6*%*>**)&&)**)&$%*%****)&**{'2 C {network to **5*&'*'2 CV{AT&T2-2-:2 C{s Internet Access Network. In &'****&2&&)&&'6*5*&'*'^2 Cf7{the case of connectivity via ISDN, Frame Relay or ATM, A**'%*%)'*'&*)**&%%'%*'266'.*?*'6**%'*'2.={'2 U{connectivity shall have occurred when a physical connection has been installed and a &**)*&%%&****%**%&***5******%&&)&*)*)&)***&*)**)&)**)*** 2 % {p*2 O {ermanent )?**)* 2 {v%2 {irtual ** 2 {c&2 {ircuit &*{'2 U{(PVC) has been established to permit routing of traffic from Customers equipment to 226**&****)&*)&******?******&)>6*&*?)&)**)?)**2 3 {AT&T2-2- 2  {2  {s Internet &**** 2 `{a)2 {ccess &&)&%{' 2 F{n*2 Fk{etwork. The Service Activation Date shall not be dependent on correct configuration of Customers computer t*5*&-**2*%&*2&%***6**%****)**)***))***%**%&)*)*****6*&)?*&&)?*)*{'2 l{equipment, applications (e.g., Domain Name Service, Electronic Mail Service), Local Area Network (LAN) or ***)?)*)**&**)&**6*?**6*>*2*%&)2)&**&=*2*%&*)*&)2*)6*5*&*26*{'-,2 {Wide Area Network (WAI)*2**6*5*&J12  {N)). 6- 2 {  2 { *{' 2 W{ *{'-2 {2.*- 2 ?{ W-2 {TERM.26?- @ !-- 2 k{  2 { '{'-2 &,{A)2- 2 &w{ K-X2 &3{The Term of this Addendum and the Service provided -**-*?**&2*)***)?)****2*%&***%)**^2 &7{hereunder will commence on the Service Activation Date ***)***5&)??)*%*****2)%&*2&%***6*){'2 }k{and will continue for the Term specified on the first page of this Addendum. The Term of the Service shall ***!5!&*))**!*!)*!-*?!&*)&**!)*!**!& ***)!*!*&!1***)*)?!-**!-*?!*!**!1*%&* &**{'72 {automatically renew on a montn**)?*&*%***5***?** 2 {h* 2 {-2 {to* 2 D{-2 ]N{month basis on the terms and conditions set forth herein, unless either party >***)*&&*****>%***&**)**&%****)****)&&*****%{',2 ) {delivers to the other **%*&%*%)*%*)*%2 )  {party thirty**%%)%2 ) { (% 2 ) W{3*d2 ) ;{0) days advance written notice of termination. Upon renewal*%**%&%)*%**%*%5**%**&*%)%*?*))*%6*)*%***5*2 )  { under this %**)*%)%{'\2 6{provision, the price to Customer will be as stated in **%&*****&)*6)&)>*5**)&&*)**2 ~{AT&T2-2-2 < {s stan &&*)[2  5{dard price list in effect at the time of renewal for ****%*&*)*%***?*)*)*5**{'2 {montha?*** 2 {-2 {to* 2 {- 2 {month Service.?***2*%%* 2 { '{'-2 V ,{B)2- 2 V w{ K-52 V {If during the Term of this A******-*>**&22 V T{ddendum *)***)?(2 V {, AT&T chooses to m2-2-&**)&*%*?:2 V ] {igrate the Customer to AT&T MIS)**)*6)&)?**2-2->2 2 V {,(2 V { AT&T will provide 2-2-5**%)){'(2 {the Customer with a**6)&)?*5**+2 {{ prior written (via e **5**%)* 2 {-2 #{mail) ?*+2 {notice to that effect )*&*****)&2 | {. 2 {The -**F2 O '{terms and conditions specified in this *?%**)%**)**&&)*&*)))%{'A2  ${Agreement shall continue unchanged. 2***>**&*)&***)**)%****)* 2  { '{'-2  {3.*- 2  ?{ W-2  {TERMINATION .26?65.:6- @ ! - 2  { +{'-2  ,{A)2- 2  w{ K-72  {Prior to the date upon which I2*********)*5*&*2  {AT&T2-3-G2  ?({ installs transport to provide Service, *&*&*)&*****%)*2*%&*2   {(i) 22  i {Customer may cancel this A6*&*>*?*%%**&)*&22  {ddendum ***)**> 2  I{ {'42 X {by providing ten (10) days h*%**%*)*)*)***%%2 X Y{prior **.2 X {written notice on Custo5***)%*)*6*%*52 X  {mers company letterhead to >*&&*>***%*****)*2 X {AT&T2-1-2 X { and ***2 X q{(ii) 2 X {AT&T2-2-2 X { may ?*&{'M2 ,{cancel this Addendum based on Customers non&*)&*)&2)***)*?)*&)***6*&)?*&*)* 2 {-+2 +{responsiveness or nont)&**)&%)**%&**** 2  {-&2 8 {readiness to have **)*)&&*)*%)2 {AT&T2-3-(2 [{ provision/fulfill o**%&**){'2  U{the requested Service within ninety (90) days after Customer orders the Service. In ** )**)&)* 2*%&* 5*****% ****%&** 6*%)?****& ** 1*%&* * 2  > {either )** 2  {eventr*%**2   {, Customer  6*&*>*{'2 [ {shallr&**2 [ ]{ pay**% 2 [ { 2 [ {AT&T2-3-2 [ _{ as liquidated damages, not as a penalty, a cancellation charge equal to two (2) months of the *&**)*****?)**%***&*)**)%*&*)&****&)****)***5**?***&**({'2  {Service c2*%&*&2 {harges. **)*& 2 { '{'-2 ,{B)2- 2 w{ K-22 {After the date upon which 2* ** *** **)* 5*&* 2 c{AT&T2-3-2 "N{ installs transport to provide Service, in the event Customer terminates this *&*& *)&** * **%** 2*%&* * ** *%** 6*%*?* *?)*)& *&{'2 o {Addendum w2****)*?52 ox {ithout cause***&*)&*2 o{ or *2 o{{AT&T1-3-U2 o91{ terminates this Addendum based on Customers non*?***&)&2*)**))?**%****6)&)?*&*)* 2 o$ {-+2 o= {responsiveness or non*&*)*&%)**%&**)* 2 o0{-{'72 {readiness as set forth above,I***)*%&)&%******%*52 { Customer will be liable to 6*&)?*5)****)2  {AT&T2-2-V2  2{ as liquidated damages, not as a penalty, for any *&)*)****)?**)&***&***)*%***${'[2 5{installation charges waived or unpaid, any other unpa *&**)*&***)&5*%**********%*)****)b2 :{id charges due and owing, plus fifty percent (50%) of the *%****&*)*****5**)*&%**&)***B**){'2 qT{Monthly Charges for the remaining Term of the Service from the date of termination. =***%6****&*)*)?****-*>***2*%&**?***)*)*?)*)* 2 q { '{' 2 { ({'-2 ={4.*- 2 =?{ W-(2 ={BILLING AND PAYMENT6..6:566352?26.- @ !fE- 2 ={ +{'-2 ,{A)2- 2 w{ K-2 \{Taxes and then current FUSPF associated with Customers use of the Services will be added, i-+$*&****)*&***.621.*&%*%*)*5*6*&)?*&*&*)**2)%&)&5**))***%2 [{f applicable, to **)&***){'>2 "{monthly charges specified herein. ?***%&)**)&%**%**)*** 2 5{ '{'-2 c,{B)2- 2 cw{ K-z2 cJ{For all charges, including installation charges and taxes, if applicable, .*.)-&****%.*&****-)&****-&***)&.)**.*$*&..**)&***.2 c {AT&T2-2-)2 c { will bill Customer .5.*.6*%*>*.2 cL{through ***)){'=2 !{Customers monthly bill from the 6*&)?*&?)**%*)?**2 {AT&T2-2. 2 {  2 {A2d2 ;{ffiliate providing Customers local telephone service. For ****%***6)&*>*&)&*)*)****&*%&*.* 2 i{circumstances &%*>&*)&)&{'22 {where Customer is outside 5***6*&*>*&**&**2 a{AT&T2,2-D2 &{ local telephone service territory or *&*)**)***&*%%***%*/2  {where deemed necessary, 5*****)?**)*&)%&*%2 Y{at *2 {AT&T2-2-2 o{s sole &&*){'2 f {discretion,e*%&*** 2 f{ 2 f3{Customer6)&)?*D2 fx&{ may receive an invoice directly from >*%*%*%****%*&*)*%%*?2 fo {AT&T1-3-U2 f- 1{ for all charges. Monthly recurring charges will u**&****%=***%*&***%**)*&5{'/2 {be billed in advance and** *** * **%*)&* *)*2 V{ usage charges will be billed in arrears. Partial months of Service will be prorated. *&)** &****& 5 ** *** * ***& 2** >**)& * 2*%&* 5 ** ****){'2 n{Payments will be applied first to the oldest charges on the bill, without regard to any notation Customer may 2*%?**&5*****)*%*****)&&***)&***)*5**********%*)*)*6*&)?*?*%{'e2 i<{make on its check. Monthly Charges shall commence on the dat?*%*&**&&%&*)&&&=***%&6****&%&*)&&)?>**%*&*)&**&**2 i {e that r*&*)&2 i {AT&T2-3-2 ir { makes r&?*&*&% 2 i {I+2 i {nternet connectivity a***)&&*)**%%%{'.2 {available to Customer. d*%**)**6)&)?* 2 { (2 {If Customer delays e6)%*?**)*%& 2 }{Iq2 D{nternet connectivity for more than ten (10) business days after the ****&)**)&%%*>*)*)*)****)&*)&%**%%***){'D2 &{date that the transport is installed, ***#**#**#**%**"&"*%*)*#2 {AT&T2-2-h2 O>{ will begin billing Customer for the Service on the eleventh ($5#**)*#)*)#6*&)?*#*#)*#2*%%*#)*#**"**%***#2 {11th) )**{'12 k{business day following th**&**%&)*%**5***:2 k{e installation of the transport))&*******)*%** 2 k{. 2 k{  2 k{ '{'-NANI՜.+,D՜.+,8 hp|  SBC2aO  Agreement No Title 8@ _PID_HLINKSALyZ 7http://dedicated.sbcis.sbc.com/NDWS/sbc_policy/aup.jsp1(3http://dedicated.sbcis.sbc.com/NDWS/sla/credit.jspP)http://dedicated.sbcis.sbc.com/NDWS/sla/%http://dedicated.sbcis.sbc.com/NDWS/Oh+'0 ( D P \ ht| Agreement NoogreBBSBSBSData Addenda 121602.dot CDT Usernda25 Microsoft Word 10.0@F #@LR@8*@Ԭ:S@ kbjbjצצ 3-b     .$.$.$8f$$D gB%L%(%%%&''4(ggggggg$GjRl6g $('"'$($(6g %%hKg,,,$( 8% %g,$(g,,^`t  e%6% 02;.$(c^f<ag0g0dm)Hme Tp 6 ,em @e$($(,$($($($($(6g6g  *N DEFINITIONS COE shall mean Customer owned or provided equipment. Federal Universal Service Pass-Through Fee (FUSPF) shall mean a pass-through of the Federal Universal Service Fees (FUSF) associated with the telecommunications services underlying the Service, based on current FUSF rates. The FUSPF may be modified from time to time to reflect changes in the FUSF. AT&T shall mean either SBC Internet Services, Inc. dba AT&T Internet Services or SBC Long Distance, LLC, as identified and set forth on the first page of this Agreement. Service shall mean the service(s) as identified and set forth on the first page of this Addendum. AT&T reserves the right at any time during the Term of this Addendum to modify the Service and/or to migrate Customer to AT&T's Managed Internet Service or other comparable service AT&T may have at that time ("AT&T MIS"). Service Activation Date or Cutover Date shall mean the date Customer has connectivity over the transport network to AT&Ts Internet Access Network. In the case of connectivity via ISDN, Frame Relay or ATM, connectivity shall have occurred when a physical connection has been installed and a permanent virtual circuit (PVC) has been established to permit routing of traffic from Customers equipment to AT&Ts Internet access network. The Service Activation Date shall not be dependent on correct configuration of Customers computer equipment, applications (e.g., Domain Name Service, Electronic Mail Service), Local Area Network (LAN) or Wide Area Network (WAN)). TERM The Term of this Addendum and the Service provided hereunder will commence on the Service Activation Date and will continue for the Term specified on the first page of this Addendum. The Term of the Service shall automatically renew on a month-to-month basis on the terms and conditions set forth herein, unless either party delivers to the other party thirty (30) days advance written notice of termination. Upon renewal under this provision, the price to Customer will be as stated in AT&Ts standard price list in effect at the time of renewal for month-to-month Service. If during the Term of this Addendum, AT&T chooses to migrate the Customer to AT&T MIS, AT&T will provide the Customer with a prior written (via e-mail) notice to that effect. The terms and conditions specified in this Agreement shall continue unchanged. TERMINATION Prior to the date upon which AT&T installs transport to provide Service, (i) Customer may cancel this Addendum by providing ten (10) days prior written notice on Customers company letterhead to AT&T and (ii) AT&T may cancel this Addendum based on Customers non-responsiveness or non-readiness to have AT&T provision/fulfill the requested Service within ninety (90) days after Customer orders the Service. In either event, Customer shall pay AT&T as liquidated damages, not as a penalty, a cancellation charge equal to two (2) months of the Service charges. After the date upon which AT&T installs transport to provide Service, in the event Customer terminates this Addendum without cause or AT&T terminates this Addendum based on Customers non-responsiveness or non-readiness as set forth above, Customer will be liable to AT&T as liquidated damages, not as a penalty, for any installation charges waived or unpaid, any other unpaid charges due and owing, plus fifty percent (50%) of the Monthly Charges for the remaining Term of the Service from the date of termination. BILLING AND PAYMENT Taxes and then current FUSPF associated with Customers use of the Services will be added, if applicable, to monthly charges specified herein. For all charges, including installation charges and taxes, if applicable, AT&T will bill Customer through Customers monthly bill from the AT&T Affiliate providing Customers local telephone service. For circumstances where Customer is outside AT&T local telephone service territory or where deemed necessary, at AT&Ts sole discretion, Customer may receive an invoice directly from AT&T for all charges. Monthly recurring charges will be billed in advance and usage charges will be billed in arrears. Partial months of Service will be prorated. Payments will be applied first to the oldest charges on the bill, without regard to any notation Customer may make on its check. Monthly Charges shall commence on the date that AT&T makes Internet connectivity available to Customer. If Customer delays Internet connectivity for more than ten (10) business days after the date that the transport is installed, AT&T will begin billing Customer for the Service on the eleventh (11th) business day following the installation of the transport. DOMAIN NAME REGISTRATION Customer is responsible for choosing a domain name and submitting an application to AT&T. AT&T makes no warranty or representation that the requested domain name will be available for registration. Customer will retain ownership of the registered domain name(s). CUSTOMER OWNED EQUIPMENT Unless specified in this Addendum, Customer is solely responsible for provisioning, installing, configuration and maintenance of all COE hardware and software, including without limitation TCP/IP routers, CSU/DSU line interface units, primary domain name servers, electronic mail servers, netnews servers and firewall or proxy servers. AT&T shall not be responsible for delays in the provision of Service resulting from incompatibility of such COE, or resulting from improper provisioning, configuration or maintenance of such COE. AT&T may provide configuration files for certain routers, at its sole discretion, and only as a convenience to Customer. The connection of COE and wire will at all times comply with the terms, conditions, limitations and responsibilities normally applicable to the connection of customer premise equipment to the telephone network, including those now or hereafter established in the Federal Communication Commissions Part 68 Rules and Regulations. AT&T may make changes in its Services, equipment, operations or procedures, including those related to the Service, where such action is not inconsistent with the proper operation of the Service provided under this Addendum. If any such change can be reasonably expected to render any of Customers COE incompatible or otherwise materially affect its use or performance, Customer will be provided written notice at least three (3) months in advance of the change. If Customer determines that the cost of replacing or modifying its equipment or system in order to reestablish compatibility and maintain uninterrupted Service is unreasonable, Customer may terminate this Addendum without penalty or liquidated damages (e.g., cancellation or termination charges). Customer will provide the proper environment, electrical and telecommunication connections for the Services and router, if applicable, as specified by AT&T and/or the Router manufacturer. No combination of COE will: require change in or alteration of the equipment or Service of AT&T; cause electrical hazards to AT&Ts personnel or damage to AT&Ts equipment; cause the malfunction of AT&Ts billing equipment; or cause degradation of Service to persons other than the user of the subject terminal equipment or communications system. Upon notice from AT&T that Customers COE is causing such hazard, damage, malfunction or degradation of Service, Customer will promptly make such changes as will be necessary to remove such hazard, damage, malfunction or degradation of Service. AT&T RESPONSIBILITIES Router installation and maintenance. If specified on the first page of this Agreement, AT&T will: Provide, install and maintain a fully configured, staged, and tested router, configured with the IP software suite and LAN interface (the Router). Title to the Router shall pass to Customer upon AT&Ts completion of the installation of the Router. AT&T will terminate the Service in the Routers LAN interface, which will be the Service point of demarcation. Customer is responsible for interfacing its equipment/LAN with the Router. If Customer requests and agrees to pay time and material charges, the Service interface may be extended to another Customer requested location. If Customer chooses to terminate its maintenance agreement with AT&T, Customer will become responsible for all router configurations and configuration requests, and request for support beyond basic access to the internet, will be performed by DataComm Customer Care solely on a Time and Materials (T&M )basis. Provide support for basic connectivity to the internet, as well as up to 10 extended IP access list lines, DHCP on a router, Port Address Translation (PAT), and static (public to private) NAT. These configuration requirements are to be provided by Customer prior to installation, and performed at provisioning, or on exception basis, during maintenance. All other configuration requests by Customers will be performed on a Times and Materials (T&M) basis. Provide project management of the Service and Router installation; Provide to Customer the Service circuit IDs and an 800 number for trouble reporting after the Service Activation date. Retain the Router password and will be solely authorized to make changes to the Router configuration; Maintain and repair the Router for the duration of the Service period in accordance with Section 12 hereof. If, however, Customer chooses to manage the Router password, then Customer will be responsible for the maintenance and repair of the Router. In that instance, AT&T will no longer have the responsibility to maintain and repair the Router as stated herein. Except with respect to Service provided over AT&Ts Integrated Services Digital Network (ISDN), AT&T will monitor the Service 24 hours a day, 7 days a week for Service troubles and failure and will provide Customer with Service information and documentation for trouble reporting. AT&T will allocate the necessary number of IP addresses to Customer based on the mutually agreed upon design and provide specific LAN/WAN assignments for the Router. AT&T reserves the right to decrease, increase, modify or otherwise restrict the number of IP addresses assigned to Customer, but will not do so without prior discussion with Customer. CUSTOMER RESPONSIBILITIES Customer is responsible the following: providing the path for the extension of the Service interface beyond the network interface demarcation; providing access to the network demarcation and Router during installation and for the Term; providing an on-site project manager/contact at mutually agreed upon times and for the duration of the installation interval who will designate the Service interface requirements, assist in the installation and configuration of the Router, and accept the Service; providing network security for its LAN and access to Customers LAN. This may include numbering/ renumbering Customers LAN IP devices using the new address to permit access to the Internet; IP addressing of any hosts connected to the Router and IP sub-netting behind the Router. AT&T does not provide professional services regarding sub-netting beyond the LAN interface on the Router; providing a firewall or other device to protect its internal network if Customer has not elected to obtain security services from AT&T; and providing AT&T with access to all wiring closets, equipment rooms and/or demarcation locations during installation and maintenance procedures. SPECIAL CONSTRUCTION Special Construction will be required if (1) the facilities or equipment are not available to meet an order for Service and AT&T or its affiliates or vendors must construct facilities; (2) Customer requests Service to be furnished using a type of facility or equipment, or via a route, other than that which AT&T would ordinarily utilize in providing the requested Service; or (3) Customer requests construction be expedited and such expedited construction results in added cost to AT&T. Special construction charges will be developed based upon estimated costs and Customer must provide written approval and payment for all special construction costs before AT&T or its affiliates or vendors will begin any special construction. If Customer fails to provide written approval of and pay for special construction charges, Services ordered under this Addendum will be terminated by AT&T. SERVICE MOVES, CHANGES & UPGRADES The Site(s) to receive the Service which are specified on the first page of this Addendum may be moved or changed from one Site to another within the LATA, so long as the new Site can be served from an AT&T wire center, and the Service and associated charges will continue uninterrupted. Non-recurring charges and new recurring charges that would apply for the new location will be negotiated at the time of the move. If Customer elects to upgrade the Service to a higher speed, Customer may do so without liability for the early termination charges specified in this Addendum if Customer signs a new agreement with a term at least equal to the Term of this Addendum. Customer will be responsible for installation charges and the new monthly rate. TRANSPORT SERVICES Unless purchased with the Service, Customer must obtain local transport services (Transport) from a transport provider for use with the Service and the terms and conditions applicable to those services are not in any way affected by the terms of this Addendum. Additionally, ANY LONG DISTANCE, MEASURED SERVICE OR TOLL CHARGES INCURRED BY CUSTOMER TO ACCESS THE SERVICE DURING CUSTOMERS USE OF THE SERVICE SHALL BE CUSTOMERS SOLE RESPONSIBILITY. MAINTENANCE AND TESTING The Parties will cooperate with each other in performing joint tests to the extent reasonably necessary to establish the Service or to detect, isolate and remedy Service related problems. Joint tests will be at no charge to the other Party, if such tests are conducted by remote testing systems. If an AT&T on-site technician is necessary and the trouble is located on Customers side of the interface, actual material and labor prices at AT&Ts standard rates will apply. AT&T will negotiate and coordinate the maintenance of transmission services with Customers chosen local transport provider. AT&T will perform routine maintenance as is customary to reasonably maintain the Service, Transport, and Router, if applicable, as described herein. All such maintenance will be performed at no additional charge to Customer if the fault which gives rise to the maintenance request is determined by AT&T to reside on the AT&T side of the point of demarcation between AT&T and Customer or in the Router. Actual material and labor prices at AT&Ts standard rates will apply to troubles isolated to COE, to Customers misuse of the Router, or to any condition on Customers side of the point of demarcation between AT&T and Customer. Customer understands and agrees that temporary interruptions may occur as normal and reasonable events in the provision of the Service. All computer systems and networks need routine maintenance from time to time. AT&T generally schedules and performs such maintenance, on an as needed basis, during the times indicated on AT&Ts website (located at  HYPERLINK "http://dedicated.sbcis.sbc.com/NDWS/" http://dedicated.sbcis.sbc.com/NDWS/). Not all scheduled network/systems maintenance will affect Customers Service. However, AT&T will endeavor to provide Customer five (5) business days advance notice, or if not possible, reasonable advance notice if AT&T believes that such routine scheduled maintenance will affect Customers Service. In the event of a network/systems emergency requiring immediate attention, AT&T reserves the right to perform emergency maintenance without notice or upon short notice, and shall use all reasonable efforts to minimize the effect of such work on Customers Service. Customer acknowledges and agrees that AT&T has no control over third party networks Customer may access in the use of the Service, and therefore, delays and disruption of other network transmissions are completely beyond the control of AT&T. AT&T will not be responsible for Customers inability to access the Internet due to circumstances not in the direct control of AT&T, such as individual Internet users own equipment capabilities and/or limitations, Internet limitations and/or browser software limitations. SERVICE LEVEL AGREEMENT (Visit HYPERLINK "http://dedicated.sbcis.sbc.com/NDWS/sla/"http://dedicated.sbcis.sbc.com/NDWS/sla/ for SLA Details and Methodology) Network Service Levels: AT&T agrees to meet the following network service levels: Network Availability: AT&Ts IP Backbone Network, from which it provides AT&T PremierSERV Dedicated Internet Access, will be available 99.99% of the time, based upon a monthly average between AT&T-selected MegaPOP and MiniPOP endpoints. Network Latency: Average round-trip transmissions will be 40 milliseconds or less between AT&T-selected MegaPOP endpoints within AT&Ts IP Network, measured by averaging samples taken during a calendar month between these endpoints. Network Packet Loss: During any calendar month, packet loss will not exceed 0.1% based upon monthly averages, between AT&T-selected MegaPOP and MiniPOP endpoints within AT&Ts IP network. Off-net Performance (AT&T KB40): The monthly average full-page download time for the Keynote Business 40 websites, from within selected domestic AT&T MegaPOP locations, will not exceed 110% of the US25 Overall metric. The Keynote Business 40 (KB40) Internet Performance Index measures the average download time for the home pages of 40 significant US-based business Web Sites. These measurements are taken by automated agents attached to key points in the Internet backbone in the 25 largest metropolitan areas of the United States. Network Service Credits: If AT&T fails to meet any of the above monthly aggregate network service levels in a calendar month, Customer shall be entitled to one (1) days credit pro-rated from Customers recurring monthly charges for the Service for each monthly aggregate service level failed (Network Service Credit). In order to receive this Network Service Credit, Customer must request a credit by visiting AT&Ts SLA website at  HYPERLINK "http://dedicated.sbcis.sbc.com/NDWS/sla/credit.jsp" http://dedicated.sbcis.sbc.com/NDWS/sla/credit.jsp. All Network Service Credit requests must be received by AT&T by the last day of the month after the monthly aggregate infraction occurred. Failure to comply with this requirement will forfeit Customers right to receive a Network Service Credit. Customer Service Level: AT&T agrees to meet the following Internet availability service level: Internet Service Availability: AT&Ts Dedicated Internet Access Service will be available to Customer 99.95% of the time in a calendar month. Service Unavailability exists when Customers Internet connection is unable to transmit and receive IP Packets to/from On-Net Hosts and AT&T records such failure in the AT&T trouble ticketing system ("Impaired DIA Service"). Service Unavailability is measured from the time AT&T has actual knowledge of a service outage and a trouble ticket is opened, either in response to notification by the Customer or in response to alarms from internal network management systems, to the time Customers Impaired DIA Service is again able to transmit and receive IP Packets from AT&T On-Net Hosts. Internet Service Credits: If AT&T fails to meet the above Internet service availability, then for each cumulative hour of Service Unavailability, exceeding the initial twenty (20) minutes of unavailability per month, Customer shall be entitled to one (1) days credit pro-rated from Customers recurring monthly charges for the DIA Port fees, not to exceed a total of fifteen (15) days pro-rated recurring monthly service charges for the Service (Internet Service Credit). (E.g., Service Unavailability of greater than twenty (20) minutes but less than or equal to an hour shall entitle Customer to one (1) days credit prorated; Service Unavailability of greater than one (1) hour but less than or equal to two (2) hours shall entitle Customer to (2) days credit prorated; etc.). In order to receive an Internet Service Credit, Customer must timely contact AT&T's Dedicated Enhanced Service Center (DESC) to open a trouble ticket and also request an Internet Service Credit. If the DESC determines that the reported Service Unavailability was AT&Ts responsibility, an Internet Service Credit shall be provided in accordance with this subsection. Failure to comply with this requirement will forfeit Customers right to receive an Internet Service Credit. This Service Level Agreement (SLA) will not apply to infractions caused by (i) factors outside of AT&Ts reasonable control, including force majeure events, (ii) scheduled network maintenance, (iii) actions or inactions of Customer or any third parties not under the sole control of AT&T, (iv) problems caused by COE, (v) problems isolated to the Local Access Transport and packet switching facilities connecting the AT&T POP to Customers premise; or (vi) transmission errors across the portion of the Internet which is off-net to AT&T. To provide a means of verifying performance of the service levels specified in this section of the Addendum, AT&T will use network health monitoring software to validate the data for any calendar month. Customer acknowledges that the warranties contained herein measure AT&Ts IP Backbone from selected endpoints and may not represent Customers actual IP network experience. USE AND LIMITATIONS AT&T may: (i) reject or refuse to perform any Services that are not in compliance with its applicable specifications and standards, laws and regulations and/or public interest standards as determined by AT&T; and (ii) from time to time and without notice, make changes in Services that in its sole judgment will best serve AT&Ts customers. AT&Ts partial rejection or refusal of any portion of Services will not release Customer from its obligations with respect to the remaining Services being performed. Customer agrees to comply with the AT&T Acceptable Use Policy (AUP), all policies applicable to AT&T and all policies applicable to any network that is accessed through AT&T. Violation of any such rules, regulations and policies, or any attempt to break security or to access an account which does not belong to Customer, shall be considered a material breach of contract, and AT&T may terminate this Addendum without liability or may suspend or terminate Service to Customer, or suspend or terminate any user ID, electronic mail address, universal resource locator or domain name used by Customer. Upon such termination by AT&T, Customer shall be liable for any applicable charges, including early termination charges as set forth in Section 3 of this Addendum. If Customers Service is suspended pursuant to this Section, Customer will remain responsible for charges for the Service incurred during the period of suspension. The AUP can be viewed at:  HYPERLINK "http://dedicated.sbcis.sbc.com/NDWS/sbc_policy/aup.jsp" http://dedicated.sbcis.sbc.com/NDWS/sbc_policy/aup.jsp. Nothing contained in this Addendum may be construed to convey to Customer any interest, title, or license in the user ID, electronic mail address or universal resource locator used by Customer in connection with the Service. Customer acknowledges and agrees that AT&T has the right to enforce its policies and guidelines pertaining to Customers use of the Service and may be required to take immediate action to protect the integrity, quality, reputation and/or availability of the Service. WARRANTY AT&T warrants that for the Term of this Addendum, AT&T will make reasonable efforts to provide continuous, uninterrupted, expedient and error-free Service to Customer. If, under normal and proper use, the Services fail to perform substantially as specified above, and Customer notifies AT&T during such Term, AT&T will make commercially reasonable efforts to correct such Service degradations or failures without charge to Customer. AT&Ts liability for damages for interruptions of Service, or for mistakes, omissions, delays, errors and defects in the provision of Services, shall in no event exceed an amount equal to the pro rata charges to Customer for the period during which the Services are affected. EXCEPT AS EXPRESSLY SET FORTH IN THIS ADDENDUM, AT&T HEREBY DISCLAIMS ANY AND ALL WARRANTIES INCLUDING IMPLIED WARRANTIES OF FITNESS, MERCHANTABILITY AND PERFORMANCE. AT&T MAKES NO WARRANTY THAT THE SERVICE WILL MEET CUSTOMER'S REQUIREMENTS, OR THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR FREE; NOR DOES AT&T MAKE ANY WARRANTY AS TO THE ACCURACY OR RELIABILITY OF ANY INFORMATION OBTAINED THROUGH THE SERVICE. AT&T MAKES NO WARRANTY REGARDING ANY TRANSACTIONS EXECUTED THROUGH THE SERVICE, AND CUSTOMER UNDERSTANDS AND AGREES THAT SUCH TRANSACTIONS ARE CONDUCTED ENTIRELY AT CUSTOMER'S OWN RISK. END OF DOCUMENT     AT&T PremierSERVSM DEDICATED INTERNET ACCESS SERVICE TERMS AND CONDITIONS for Addendum agreements CONFIDENTIAL INFORMATION The information contained herein is for use by authorized employees of the parties hereto only and is not for general distribution within or outside their respective companies. 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